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Billing & Renewal

How billing actually works

Clear, honest information about how you're charged, when renewals happen, and what to expect on your bank statement.

Effective: 1 May 2026

Payment processor

All payments are processed by Paddle (paddle.com). Paddle is our merchant of record, meaning they handle the full transaction including tax collection and compliance. YourHandyBook never directly processes or stores your payment card information.

Paddle is fully PCI-DSS compliant. Your card details are entered into Paddle's secure checkout — not into our website.

On your bank or card statement, the charge appears as PADDLE.NET* YOURHAND or similar.

Renewal schedule

Day 0
Subscription starts
You pay. Paddle processes the charge. You receive your activation code by email within 60 seconds.
Day 27
Renewal reminder
We send you an email reminder so you have time to cancel if needed.
Day 30
Automatic renewal
Paddle charges your card automatically. Receipt sent by email. No action needed.
Every 30 days
The cycle repeats
Cancel any time before the renewal date. If you cancel on Day 29, you keep access until Day 30.
Annual plans: charged once upfront for 12 months. Reminder sent 14 days before annual renewal.

Activation code system

Every paid subscription generates a unique single-use activation code, sent to your registered email address. This code:

  • ✓ Is generated automatically within 60 seconds of payment
  • ✓ Is tied to your specific email address
  • ✓ Activates your plan instantly when entered in Upgrade → Redeem
  • ℹ Expires after 72 hours if unused — contact support for a replacement
  • ✗ Cannot be transferred, resold, or used on a different account
On renewal a new code is not sent — your plan renews automatically and access continues without any action from you.

Receipts & invoices

For every charge, Paddle sends a receipt to your registered email. Receipts include: amount, UK VAT (20%) breakdown, Paddle order reference, billing period, and Paddle's business address (required for VAT compliance).

These receipts are valid for UK business expense claims.

Currency & VAT

Listed prices are in GBP. Paddle may offer local-currency checkout depending on your region. UK VAT (20%) is added at checkout — collected and remitted by Paddle on our behalf. VAT-registered businesses can enter their VAT number at checkout to reverse-charge VAT.

Failed payments

If a renewal payment fails:

  1. Paddle automatically retries after 3 days
  2. You receive an email asking you to update your payment details
  3. After 3 failed attempts over 10 days, your plan downgrades to Free
  4. Your data is not deleted — you can resubscribe at any time
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